Blending Digital and CRM

We at Assist are redefining the way brands interact with consumers.

Empowered customers expect consistent and high-value in-person and digital experiences. They want immediate value and will go elsewhere if you can’t provide it.

We are committed to build a seamless experience for every customer, designing effective interfaces and managing relationships in real time across every contact channel.

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A.I. Based Solutions

Engaging customers through smart solutions based on Artificial Intelligence

We have a proven track record on managing Customer Care services and relationships through AI-based automatic and hybrid solutions.

DISCOVER OUR A.I. SOLUTIONS

Assist Digital

180 experts for the digital transformation

In 2016, we created Assist Digital to strengthen our offer in the growing Digital Transformation market.

Our 180 professionals, based in Milan and Rome, mix together their competences in UX design, planning and development of multimedia solutions to obtain a unique business system for our clients in Italy and Europe.

Our fully-integrated offer combines Assist’s extensive competence in UX design, Digital Customer Operations and AI Based solutions development.

An End to End offering

Our business system, a unique combination of A.I. enabled solutions, UX design, technology, marketing and operations, helps every day blue chip enterprises to build long lasting relationships with their customers across all channels.

We work on the whole customer experience management process to turn every contact into an opportunity of growth of customers’ satisfaction.

Multichannel Operations

We have been pioneers in starting up multi-channel contact centers, and we extended consumers’ experience from telephone to digital channels (e-mail, SMS, chat, social media, chatbots) delivering industry’s top-ranking quality standards.

Multichannel Operations

UX Research & Design

Design is the heart of today's customer experience. We try to reimagine everyday how customers interact with digital channels and we constantly adapt our solid methodologies to a more and more liquid environment. User Centered Design is our methodology.

UX RESEARCH & DESIGN

User Centered Design is a conversation between your users and your products and services.

Multichannel Operations

We have been pioneers in starting up multi-channel contact centers, and we extended consumers’ experience from telephone to digital channels (e-mail, SMS, chat, social media, chatbots) delivering industry’s top-ranking quality standards.

Multichannel Operations

UX Research & Design

Design is the heart of today's customer experience. We try to reimagine everyday how customers interact with digital channels and we constantly adapt our solid methodologies to a more and more liquid environment. User Centered Design is our methodology.

UX RESEARCH & DESIGN

User Centered Design is a conversation between your users and your products and services.

Case Studies

From strategic consulting to UX Research & Design, from Mobile Development to Multichannel Operations, we have been part of some of the most important Business Transformation projects in Italy and  at an international level.

Vodafone

Mobile/Digital Solutions / UX Research & Design

UniCredit

CRM and Marketing Services / UX Research & Design

FCA

CRM and Marketing Services / Multichannel Operations

Our Clients

Dozens of clients in Italy and abroad rely on our competence in driving customer experience innovation and on our commitment to excellence in customer relationship digital services